Frequently Asked Questions
Everything you need to know about your Stetson order.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft tape measure. Consult our Size Guide on each product page to match your measurement in centimeters or inches to the corresponding Stetson size.
What is your return policy for apparel and headwear?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that hats must be returned in their original protective packaging to prevent crown crushing or brim damage during transit.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by destination and customs processing.
Can I reshape my felt hat if it loses its form?
Yes, many of our fur felt and wool hats can be reshaped using light steam from a kettle or professional steamer. However, we recommend consulting our 'Care & Maintenance' guide or visiting a professional hatter for significant structural adjustments.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your location. Please be aware that duties and taxes may be applied by your local customs office.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.